Every Call Answered.
Every Lead Captured.
Lower Cost. Fully Managed.
Stay focused on the job in front of you. We answer your calls day and night, capture what matters, and get urgent requests to the right people — with setup, monitoring, and ongoing improvements handled for you.
24/7 customer coverage. 24/7 account support.
Illustrative example
After-hours call captured
Commercial refrigeration
Walk-in cooler warming up
Product at risk · Service requested tonight
Equipment, location, caller and callback number
Ready for your team's follow-up
The details you need. Ready for the next step.
Your next customer shouldn’t have to wait until you’re free.
When you’re on a job, helping a customer, or off for the night, the phone still rings. Give callers an immediate answer and give your team clear details for the next step.
Less phone juggling. Fewer incomplete messages. A consistent first response, even after hours.
AI when it makes sense. Human when it matters.
Hear how your customers could be answered.
Choose a refrigeration, restoration, or plumbing scenario and call a live Voice AI demo. Hear how it asks relevant questions, recognizes urgency, and prepares the details for human follow-up. Tell us a bit about yourself to access the live demo library.
One current client paid an average of $520.26/month for its previous answering service.Hear the demos and see the bills
Simple for your callers. Simple for your team.
GoProductiv handles the initial conversation — it gathers the needed information, determines urgency, and then notifies or transfers to your team. Your team keeps ownership of diagnosis, pricing, scheduling, dispatch, and detailed follow-up.
- 01
Call
Your customer dials your existing number — no new line to manage.
- 02
Answer
GoProductiv picks up immediately, around the clock, and greets the caller.
- 03
Triage
We identify the reason, capture the important details, and assess urgency.
- 04
Notify or Transfer
Your team is alerted instantly — or, if you allow it, the call is transferred live.
- 05
Human Follow-Up
Your team handles diagnosis, pricing, scheduling, dispatch, and detailed follow-up.
Your team always handles the work that needs a human — pricing, scheduling, dispatch, and detailed follow-up. GoProductiv handles the answering and intake.
More than someone answering the phone.
A managed service that handles the full first interaction — and keeps improving.
Coverage when you're busy
Every call answered immediately, day or night, weekends and holidays included.
Details your team can use
Reason for calling, callback details, and urgency captured on every call.
Urgent requests reach the right people
Your team is alerted by email based on the notification and escalation rules you set.
Optional human transfer
Live transfer to your team when you want it, on the conditions you set.
Recordings & Transcripts
Every call recorded and transcribed automatically, available on demand.
Call summaries
A concise summary of each call delivered to your team, ready to act on.
Managed quality audits
We review calls regularly and flag any caller-experience issues for you.
An assigned account manager
A named contact who knows your setup and coordinates questions, change requests, and ongoing improvements.
We handle the setup. You stay focused on your business.
We tailor the call handling to your business, test it with you, review calls, and refine the experience over time. You get an assigned account manager who knows your business — your named point of contact for questions, changes, and ongoing improvements.
You stay in control.
You approve the greeting, intake questions, and escalation rules before launch. Your team keeps decisions about diagnosis, pricing, scheduling, and dispatch.
Your account manager. Your go-to person.
24/7 customer coverage + 24/7 account support.
Your customers can reach your business around the clock. You can reach GoProductiv for account support around the clock, too.
Need to update your call handling, request a website edit, or make a change to another GoProductiv service? Contact your assigned account manager. You’ll know who to ask and who is coordinating the next step.
Agree on the rules
We map the calls you want covered, the details you need, and when a human should step in.
Test before going live
Try realistic scenarios and refine the handling with us before customer calls are connected.
Review and improve
We review call quality and adjust intake and routing as your needs evolve.
Let’s see if better call coverage makes sense.
We’ll review how your calls are handled today, where coverage falls short, and what your team needs from each call. Then we’ll compare the proposed service with your current costs and follow-up process.
If we can’t see clear ROI, we won’t recommend switching.